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Technology

IT Support Specialist

IT Support Specialists diagnose and resolve hardware, software, and network problems for end users in person, by phone, or via remote desktop tools. They install and configure equipment and escalate complex issues to senior engineers. This role is a common entry point into the broader IT field, with Florida employing over 44,000 support specialists.

FL Median Salary
$58,120
Entry Salary
$38,480
Experienced
$95,990
FL Growth
N/A

Requirements & Training

  • Credential: CompTIA A+ certification strongly preferred

Career Path

  1. Help Desk Tier 1
  2. Tier 2/3 Support
  3. Systems Administrator
  4. IT Manager/Network Engineer

Top Florida Employers

CitigroupAdventHealthHCA FloridaCognizantConduentHillsborough CountyOrange County government

Related Programs

  • IT Support Certificate
  • Computer Information Technology AS
  • Cybersecurity AS
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Salary data sourced from Bureau of Labor Statistics Florida Occupational Employment Statistics. School data from Florida Department of Education CIE database.

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